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Jobs and careers with The Lowry

The Lowry has a standard application form. Please note that The Lowry does not accept CVs as a method of application.

Please return your complete application form to recruitment@thelowry.com or by post to the Human Resources Department, The Lowry, Pier 8, Salford Quays, M50 3AZ.

The Lowry holds the Two Ticks accreditation symbol from Jobcentre Plus. The symbol is awarded to employers in England, Scotland and Wales who make a commitment to employ, keep and develop the abilities of disabled staff. For more information please click the Two Ticks logo. 

The Lowry will proactively encourage employees, volunteers, contractors, visiting companies, interns and placements to welcome diversity, respecting each person’s individuality and valuing their creativity. Everyone has a responsibility towards encouraging diversity within The Lowry.

Ticketing Services

Ticket Operations Manager – 37.5 hours per week, £30,000 per annum plus staff benefits

Quaytickets, based at The Lowry, offers professional ticketing and contact centre solutions for a range of clients including: city councils; west end theatres; music promoters and arts festivals, selling over 1.3 million tickets each year.  

We are looking for an experienced and highly motivated individual to manage the delivery of The Lowry and Quaytickets ticketing services.  Reporting to the Head of Ticketing you will be responsible for a large team of c100 permanent and casual staff providing a range of ticketing services to clients throughout the UK.

You will manage our 40 seat contact centre including the contact centre management software, staff recruitment, training, development and performance.  You will also have existing knowledge of or be willing to learn to an advanced level our 4 ticketing systems Audience View, ENTA, Spektrix and SRO4. 

You will be responsible for ensuring the team deliver the highest standards of customer care at all times.  You will ensure KPIs are monitored, achieved and exceeded, whilst putting in place strategies to ensure the highest levels of efficiency are delivered in the contact centre operation.  You will also be responsible for box office counter operations both at The Lowry and off site with Quaytickets clients (for example at festivals or seasonal events) as well as ticket dispatch and fulfilment.

You will be an accomplished people manager with experience of delivering services in a multifaceted business.  You will have experience of leading and motivating teams through periods of business expansion, consolidating processes and procedures and motivating teams to achieve their targets and goals.

You will have experience of effective resource planning to meet multiple service levels agreements and ensure the team remains agile in order to respond to and meet the challenges of our expanding client base. 

The application deadline for this vacancy is Friday 30 September 2016 at 10.00am.

Previous applicants need not apply.

To apply for this position please download an application form and recruitment pack


Quays Culture

Casual Event Coordinator - £7.45 per hour (£8.34 per hour with holiday pay) plus staff benefits

We are looking for Casual Event Coordinators to work on a winter artwork installation; Lightwaves 2016, running from 9 December 2016 to 18 December 2016. As a Casual Event Coordinator you will supervise, support and enhance the public experience, operational, delivery, efficiency and effectiveness of the winter artwork installation of the Quays Culture programme.

The role will require you to act as an ambassador for Quays Culture. You will be required to communicate well with the general public, handle queries and provide information and customer service in a welcoming manner, supervise the event and ensure the safety of the public.

The successful candidate will have previous event coordination experience, good communication skills, experience of providing customer service of a positive and welcoming nature and a positive and adaptable approach to problem solving.

The application deadline for this vacancy is Tuesday 13 September 2016 at 10:00am.

Interviews will take place on Tuesday 27 September 2016.

To apply for this position please download an application form and recruitment pack

The Lowry is a private limited company registered in England and Wales (no. 3255905) and a registered charity (no. 1053962).

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