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Customer Feedback

Party at The Lowry

"The staff (catering and DM's) were very efficient and all requests were dealt with. It is nice to see frontline staff happy in their work!"
Asset Skills

"The level and quality of customer care that your staff showed, whether they were signposting people to workshops, answering enquiries on desks, or serving food and drink was excellent. This is probably the best venue that I have ever been to for a conference and your staff contributed to that experience enormously."
Sue Robertson
Nuffield Orthopaedic Centre

The feedback provided by our clients is extremely useful in helping us ensure that an excellent customer service is provided and helps us to make necessary improvements. Please take a few moments to help us by filling in this questionnaire.
Name:
Title:
Company:
Date of Event:
Room Used:
Address:
Telephone:
Fax:
Email:
How would you rate The Lowry in the following areas? (Please feel free to make comments upon the service that you received in any of the specific areas)

Booking your event - The Conference Sales Team
Answering the initial enquiry?
Returning calls/emails?
The quality of information provided?
The quality of the site visit (if applicable)?
The ease of booking?
The collection of event details?
Comments:

The Event - Duty Management Team
The quality of service delivered by the duty manager?
The signage provided?
The set up of the room (as the event sheet)?
Additional requests dealt with?
Comments:

The Building and Room
The location of the building?
The overall impression of the building?
The cleanliness of the building?
The overall impression of the room?
The cleanliness of the room?
Comments:

The Facilities
Air conditioning?
The lighting in the room?
The disabled access (if applicable)?
Car parking (if applicable)?
The toilets?
Comments:

The Audio Visual Facilities (if applicable)
AV facilities as per the event sheet?
AV facilities satisfying your needs?
The helpfulness of our technician?
Quality of information provided on AV?
Comments:

Catering
The suitability of menu chosen?
The quality of the food?
The presentation of the food?
The courtesy of the staff?
The speed of service?
Was the catering served on time?
Comments:

Value for Money
Room Hire?
Catering?
AV?
Comments:

General
How did you hear about us?



Have you used our conference facilities in the past?
Will you use our conference services again?
Would you recommend us to other colleagues/companies?
Are you a member of the Quay Club?

Would you like more information about:

The Lowry Quay Club Corporate Membership Scheme, Sponsorship or Corporate Hospitality?
Theatre Shows?
Gallery Exhibitions?
Gallery Private Views?
Weddings/Civil Partnerships?
Christmas Party Nights?
Are there any services that you would like The Lowry to provide in the future?
Please tick the box if you do not want your comments (either on this form or by other means) to be used in The Lowry’s promotional literature