Box Office Help

The Lowry offers patrons the opportunity to book theatre tickets 24 hours a day 7 days a week online. Simply click the 'book now' icon. If you prefer you can contact The Lowry Box Office by telephoning 0843 208 6000. This facility operates from Monday to Sunday 9.30am to 8pm.

Ticket Collection & Booking Fees

Tickets can be paid for by cheque, postal order, credit or debit card. Please make cheques payable to The Lowry.

There is a booking fee of £2.50 per ticket for bookings made over the phone and online. Events after April 2013 may be subject to an increase in fees. All booking fees are paid directly to The Lowry.

If you are collecting your tickets from the booking office, please bring suitable ID and the payment card. 

Booking fees do not apply to:

  • Bookings made at our Box Office counter
  • Groups or schools
  • Lowry Patrons and Quay Friends
  • Disabled customers or those taking advantage of a signed or audio described performance.
  • Performances in The Studio
  • Community and Education Activities.

All tickets are subject to a £1.50 transaction fee which we charge to facilitate the fulfilment of your order and to cover the administration costs and overheads associated with each ticket sale. 

Collecting Tickets 

Tickets booked by phone or online more than ten days before an event will be posted out free of charge. For all tickets booked ten days or less before an event tickets will have to be collected from the box office in person and the postage fee will not apply.

How to book your tickets online:

  1. Select your Performance
  2. Select your Seats (Stalls, circle etc)
  3. Choose type (Adult, Child etc) and number of seats
  4. Browse for more performances if desired or choose to complete the transaction
  5. Enter your details and pay
  6. You will receive an email confirmation of your successful booking

In the unlikely event that you experience problems booking online please email The Lowry Box Office or phone 0843 208 6000.

Frequently Asked Questions

Why subscribe? 
Did you know that Peter Kay, Morrissey and Scottish Opera's The Ring Cycle sold out before the postman had even put The Lowry brochure through your letterbox? Make sure that you're the first to know about The Lowry's new shows by registering your email address. You can still receive The Lowry brochure three times a year, but this way you'll know about events before the postman tells you. Don't delay, you could be missing out already! Sign up here.

Can I pick up my tickets from the Box Office for performances less than 7 days in advance? 
No, tickets bought more than 7 days in advance will be posted to you.
Can I return tickets that I have purchased online? 

What security exists to protect my credit & debit card details? 
When you act to buy a product online from The Lowry, you will select your products to purchase and then click the 'Buy with Security' button. Once you have clicked this button you are taken onto our secure server. When you enter our secure server, a small yellow padlock appears on your bottom tool bar on the right hand side. The http in front of the web address in the 'Address' box on your web browser changes to https. Additionally, there will usually be a notice saying that you are moving to a secure part of the site. All of these things show you that you are now on the secure server and are safe to make a transaction. You will then type your credit/debit card information, proceed to the last step and click 'Pay Securely'. Once you have done this the credit card details are encrypted using a Secure Socket Layer. Our Secure Socket Layer (SSL) software is the industry standard and gives your credit/debit card details a double layer of encryption. This means your credit/debit card details are muddled up and subsequently cannot be read as they travel over the Internet. When the encrypted details reach a member of our Box Office web team, they will un-encrypt them using tailored software. They will then be able to see your credit/debit card details and payment will be taken for your tickets. 

If you are not happy to use your credit/debit card details on the Internet then you may contact the Box Office and purchase tickets over the phone on: 0843 208 6000.

What ID can I use? 
Students and Job Seekers must bring proof of status. Accepted forms of proof include NUS card for students and UB40 for Job Seekers.