Accessibility
We want everybody to feel at home at Lowry. From BSL, audio-described, captioned and relaxed performances to wheelchair spaces and step-free access, we ensure our events and facilities are accessible to use.
Call us: 0161 876 2183 Email: access@thelowry.com
Download Word Version
Join our Access Register
We want you to have the best experience possible, which means making your visit easy, comfortable and memorable. The free Access Register makes it easier to book accessible tickets and plan your visit to Lowry.
By joining, you can:
- Book a free Essential Companion ticket for theatre shows
- Book wheelchair seats online
- Book assisted performances online
Accessible Transport & Parking
Getting Here
Accessible travel routes to our main entrance, located at Pier 8, The Quays, Salford, M50 3AZ.
Tram
Take the Metrolink tram to MediaCityUK. This is wheelchair friendly and our entrance is 500m from the tram stop
Drop-Off
There is a step-free passenger drop off point at the front of our building, less than 30m from the main entrance
Blue Badge Parking
Visitors can use Quayside MediaCity for parking. There are 80 designated accessible parking bays on each level of the car park.
During trading hours, the first 4 hours of parking are free for Blue Badge holders. To utilise this, please visit the Customer Service Lounge on the first floor with your Blue Badge to arrange this, whilst leaving the clock part clearly visible in your vehicle. Any additional time will be charged at the regular rate.
Trading Hours
- Monday: 10am-6pm
- Tuesday: 10am-6pm
- Wednesday: 10am-6pm
- Thursday: 10am-8pm
- Friday: 10am-6pm
- Saturday: 10am-7pm
- Sunday: 11am-5pm
Enjoy our spaces with ease
We are on hand to help through your visit. The following services are available at Lowry.
Facilities
Accessible toilets are available throughout the building
Lift access is available to all floors
Changing Places facilities with adult sized changing bench
Step-Free access is available to our Box Office, toilets, theatres and galleries
Assistance Dogs
We welcome assistance dogs in all public areas of Lowry, including our theatres and galleries. Assistance dogs are professionally trained to support people with disabilities and have a legal right of access under the Equality Act 2010.
Please ensure you are registered on our Access Register and then make us aware at the point of booking. This allows us to share the information with our Front of House team so we can prepare for your visit.
We regret that emotional support animals, including pets that provide comfort but are not trained as assistance dogs, do not possess the same legal rights and therefore cannot be allowed in our venue. Thank you for your understanding.
Wheelchair Access
Wheelchair spaces are available in all three of our theatres
Wheelchairs can be borrowed for your visit and can be reserved in advance by contacting – fohia@thelowry.com
They are only allowed to be used in our building and the customer will need a companion to push them (our staff can’t unfortunately).
There is no charge to borrow one, however we will take a name, email address and a phone number (personal details are removed when the chair is returned).
Virtual Tour
Join our email list
Join our email list and get the inside info on the latest accessible performances and events together with all the amazing activities we offer. Whatever you’re here for we’re here for it, so don’t miss out and sign up today!